Refund Policy

Our Commitment to You

At TeleZic IPTV, we prioritize the excellence of our IPTV subscription service. This policy details the circumstances in which refunds may be considered, ensuring a clear and equitable process for all customers.

Refund Eligibility

You might qualify for a complete or partial reimbursement based on these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, kindly adhere to these instructions:

Reach out to our support through Contact page.
Make sure to write: "Refund Request".
Share your full name, the email address connected to your subscription, and the rationale for your request.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise reasoning goes here, such as technical difficulties, double billing, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Support team reviews the case.
Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

An email notification will be sent at every stage. Response times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be available for the following reasons:

You feel dissatisfied with the content and channel selections offered.
Your internet speed is insufficient or unreliable for streaming content.
Your actions have breached our Terms of Service (e.g., account sharing).
Geo-blocking challenges in your region are unfortunately outside of our ability to manage.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Upon approval, refunds are typically handled within a span of 3 business days; however, depending on your bank or payment provider, it might take between 5 to 10 business days for the funds to appear in your account. For updates on the status, please contact support.

Generally, refunds for reconsideration are not granted after the first 7 days. We advise you to explore our features and inquire about any concerns before making a subscription. For full details, refer to our Refund Policy or reach support.

Our subscription plans automatically renew. If you overlook canceling prior to your renewal date, please contact us right away. Refunds for renewals are evaluated individually. Discover more in our Terms.